Posted: 30 March 2023

Key Facts

Project Synopsis

TSS implemented its F0CUS work management platform for Bethell Utility Services (BUSL) across three workstreams in their multi-utilities business.

BUSL were using a spreadsheet-based system to manage jobs, with multiple unlinked data sources. This led to inefficient working, duplication of effort, poor data integrity and time consuming paper-based site records.

Our implementation team included technical experts and utilities business specialists. Our first step was to undertake a full business process mapping exercise, consulting all key stakeholders. We then carried out a gap analysis of current to required functionality.
We managed the whole F0CUS implementation project including support for data collation. Our team developed custom data migration tools to transition from spreadsheet and paper to the F0CUS system.

Working closely with the end users, our team immersed themselves in BUSL’s business. We provided full training and support including custom user manuals and ongoing customer support.

Scope of Works 

FOCUS manages the end-to-end job lifecycle from enquiry and pre-construction, to construction and commercial processes across three multi-utilities workstreams.

Modules include:

• Operations management
• Planning and scheduling
• Commercial management
• Capacity management
• Reporting

Overcoming Challenges

Following a comprehensive information gathering exercise, we identified processes unique to BUSL.

We adapted F0CUS to match these including a new enquiry management process with custom fields, tasks and statuses, a custom planning board and a bespoke job pack management process.


F0CUS has:

• Automated many aspects of the contract management process
• Increased data security, integrity and consistency
• Increased resource efficiency and minimised duplication
• Provided one version of the truth for fully informed business decisions
• Given BUSL a firm foundation to support their future business growth plans


Bethell have been working with TSS since the summer of 2021 when we decided to implement their F0CUS system as our new full end to end work management platform within our Utilities business. The initial phase was for us to map out our processes from end to end so that the team at TSS knew how we worked and what we needed from the system. Working with people from within the infrastructure industry who already knew how it works made this process a lot easier. The F0CUS system went live in February 2022 and although implementing a new IT system is always challenging it went smoothly, and the business didn’t experience any disruption. 12 Months on and the system is doing exactly what we need it to. We plan all work through the system and can track progress, we have instant access to all documents completed out on site, all completed activities are captured ensuring we can monitor commercial performance and we can run reports that provide us with the information we need to effectively manage our Business in real time. Our teams have found F0CUS is easy to operate with user friendly interfaces and intuitive navigation, F0CUS also gives us the flexibility to make amendments to the system where we need them and the process of logging requests with TSS is efficient and clear. We also have regular account meetings which really helps make sure we are getting the service we need.

Tom Ashall
Commercial Director,
Bethell Utility Services Ltd

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