Amey Utility Services Ltd (AUSL) delivered the contract for Water Networks Repair and Maintenance and Meter Installation / Renewal with Dwr Cymru Welsh Water (DCWW) across the South Wales region. DCWW is the sixth largest of the ten regulated water and sewerage companies in England and Wales. The AUSL contract has an annual contract sum of circa £25 million, the average order value is c£400 per job.  The works constituted maintaining the clean water network with SLA’s for orders ranging from 2hrs to 90 days. With in excess of 1100 work items per week, the low value high volume nature of the contract provided significant planning and costing challenges.

In March 2015, TSS was approached by Kier to provide commercial assistance in their Street Lighting division. As part of the acquisition of May Gurney in 2013, Kier had also acquired Cartledge Streetlighting. Cartledge streetlighting was the third largest street lighting contractor in the UK when it was acquired by May Gurney in 2002.

At the time of the approach, Kier via Cartledge had 14 Local Authority Streetlight maintenance contracts generally around London, the Home Counties and South West England. The 14 contracts were being run as separate autonomous businesses, which altogether was turning over £30M per year.

Kier’s medium to long term goal was to integrate the Cartledge business into the wider Kier Highway’s business.

Following an initial brief to review contracts in Plymouth and Torbay, and the provision of commercial resources on other Cartledge contracts based in Harrow, our proposals were accepted and rolled out across the remaining Cartledge street lighting contracts.

The immediate actions for TSS to address were robust WIP management in order to provide solid financial reporting mechanisms. This was achieved by introducing the necessary control procedures and by the provision of weekly CVR reports on a contract by contract basis. Thereby, enabling that the:

  • Inputs (resources deployed)
  • Process (systems, procedures and methods of working)
  • Outputs (productivity and comparator information) and
  • Outcomes (client satisfaction and overarching contract deliverables)

could all be evaluated and for any necessary management/rectification action to be determined and implemented.